Before check in
Nindo does not collect the normal usage fee before a rest session starts. A customer can leave before tapping Start Rest without a usage charge.
After rest starts
Billing is based on actual recorded usage. The first 60 minutes are free while the offer is active; after that ₹40 is charged for every started hour, plus applicable GST.
Once a rest period has been used and the session has ended, that usage charge is not refundable. Ending early stops future billing, but a started billable hour is not partly refunded.
Duplicate or mistaken payment
A verified duplicate payment for the same Nindo session is eligible for a full refund of the duplicate amount.
Share the mobile number used at check-in, Nindo location, session time, payment ID and bank reference with support so the payment can be traced.
Refund timeline
Eligible refunds are initiated after payment and session details are validated. Nindo targets initiation within 5 working days.
After initiation, banks and payment providers normally take 5–7 working days to credit the original payment method. Bank processing time is outside Nindo’s control.
How to request
Contact grievance representative Nicky at +91 96316 30909 with your payment and session details. The official support email and support hours must be added before going live.