Data we collect
We collect the customer’s name, mobile number, identity-verification status and only the last four digits of Aadhaar in the customer profile. Do not submit card PINs, UPI PINs or OTPs to Nindo staff.
We record the Nindo location, bed code, start and end timestamps, alarm choice, calculated amount, payment status and payment/order identifiers for each session.
Why we use it
We use this information to verify customers, operate rest sessions, calculate bills, confirm payments, prevent misuse, provide support, resolve disputes and meet legal or accounting duties.
Location information
Approximate device location may be used, with permission, to show nearby Nindo points. Customers can deny location access and choose an area manually.
A selected Nindo location is saved with the rest session. Live device location is not shared with other customers.
Payments and Razorpay
Online payments are processed by Razorpay. Nindo does not store raw card numbers, CVV, UPI PINs or banking passwords.
Nindo stores limited order, payment, status, amount and timestamp information needed to confirm payment, issue support and maintain records.
Storage, retention and security
Access controls, encrypted connections and server-side verification are used to protect records. No online system can be guaranteed completely secure.
Records are retained only as needed for service, safety, disputes, tax, accounting and legal obligations, then deleted or anonymised under the final retention schedule.
Your choices and contact
Customers may request access, correction or deletion where legally permitted. Some transaction or safety records may need to be retained.
For a privacy or grievance request, contact Nicky at +91 96316 30909. The official privacy email, legal entity and registered address must be added before going live.